Shipment processing time
All orders are processed within 2-3 (normal business days) and up to 5-10 days in sale / MCO period. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders (especially in sale period & in Movement Control Order - Perintah Kawalan Pergerakan), order process and shipments may be delayed up to 5-10 days. Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout:
- West Malaysia (Semenanjung Malaysia)
- Buy any products or any total purchase : Flat rate RM8.00
- East Malaysia (Sabah, Sarawak, Labuan):
- Buy any products or any total purchase : Flat rate RM15.00
Estimated delivery time by courier (Poslaju, etc...): 3-14 days for West Malaysia, 5-14 days for East Malaysia. In MCO period, it depends on many situation. So maybe the delay will be occured. Just keep track your parcel and contact us to get our help.
Delivery delays can occasionally occur.
IN MOVEMENT CONTROL ORDER (MCO), YOUR PARCEL MAYBE LATE DELIVERY
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.
Ephyra HQ (Oceanlife Marketing Sdn Bhd) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Please note that Oceanlife Marketing Sdn Bhd have the rights to change the contents of the terms and conditions without any notice.