Shipment processing time
All orders are processed within 2-3 (normal business days) and up to 5-10 days in sale period. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders (especially in sale period), order process and shipments may be delayed up to 5-10 days. Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout:
- West Malaysia (Semenanjung Malaysia)
- For purchase (subtotal) RM100 and above: Free Shipping
- Purchase (subtotal) below RM100: Flat rate RM8.00
- East Malaysia (Sabah, Sarawak, Labuan):
- Buy any products or any total purchase: Flat rate RM10.00
Estimated delivery time by courier (Poslaju, etc...): 3-7 days for West Malaysia, 4-14 days for East Malaysia.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.
Ephyra HQ (Oceanlife Marketing Sdn Bhd) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Please note that Oceanlife Marketing Sdn Bhd have the rights to change the contents of the terms and conditions without any notice.