FREE SHIPPING - MINIMUM PURCHASE RM100 (S/M)
Shipment & Delivery

Shipment processing time

 

All orders are processed within 2-3 (normal business days) and up to 5-10 days in sale period. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders (especially in sale period), order process and shipments may be delayed up to 5-10 days. Please allow additional days in transit for delivery.

 

Shipping Rates & Delivery Estimates

 

Shipping charges for your order will be calculated and displayed at checkout: 

  • West Malaysia (Semenanjung Malaysia)
    • For purchase (subtotal) RM100 and above: Free Shipping
    • Purchase (subtotal) below RM100: Flat rate RM8.00
  • East Malaysia (Sabah, Sarawak, Labuan): 
    • Buy any products or any total purchase: Flat rate RM10.00

 

Estimated delivery time by courier (Poslaju, etc...): 3-7 days for West Malaysia, 4-14 days for East Malaysia.

Delivery delays can occasionally occur.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.

 

Damages

Ephyra HQ (Oceanlife Marketing Sdn Bhd) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

Please note that Oceanlife Marketing Sdn Bhd have the rights to change the contents of the terms and conditions without any notice.